Frequently Asked Questions

I am having difficulty paying through the internet. Is there any other way?

Please contact us direct on 01207 505311 and we will be happy to take your payment over the telephone.

Is paying online using my credit card safe?

Yes. We use a dedicated security certificate, secured by SSL. We do not store your card details and all data is secured by this certificate.

Is paying with PayPal safe?

PayPal is the industry leading secure payment processor. They use the secure payment methods to ensure your bank details are kept safe. Please be assured that we have selected the most secure and reliable method of keeping your money safe.

Do you have to be a member of PayPal?

No, you have the choice of either paying through your PayPal account or with most high street credit/debit cards.

Do you have a catalogue you could send me?

Unfortunately we do not have a catalogue as this helps us to reduce costs. All of our products are displayed on the website which is updated daily.

Do you have a showroom where I can see the furniture for myself?

Unfortunately we do not have a premises that operates as a showroom as we are an online-based company only. However, all of our products we retail are shown on the website with an accurate description and an image, which can be enlarged if required. If you require any further information that is not listed you can call our customer service team on 01207 505311 who will source any further information that you may need.

Do you offer trade/bulk discount?

We are willing to offer discount for large orders. Please contact our sales team customer.services@furn-on.com for further details.

Can you store my order until we are ready to acccept delivery?

At Furn-On we understand that building projects can be delayed and that you may not be able to take delivery of your furniture immediately. If this is the case please let us know and we will store your items in our warehouse for you, free of charge, and deliver at a later date when you are ready to receive them.

How much is delivery?

All orders come with FREE delivery !

Where can you deliver to?

Delivery is available to any of the UK mainland. On some occasions we may be able to deliver to Jersey, Northern Ireland or Guernsey, please contact us if you would like more information.

When can I expect my order to be delivered?

Each product details their own specific lead time which is listed on that products information page.

I have placed an order, when will it arrive?

Unfortunately we can not give a more accurate delivery date however you will be contacted prior to delivery to make suitable arrangements for both parties. If you require any further information, please contact us on 01207 505311.

What happens if I find the same item elsewhere for less?

If you can show us where you have found the same product anywhere else for less, we are prepared to look into returning the difference in price for you. Items must not be part of a sale or special offer.

What happens if my order packaging is damaged?

Please check the outer packaging of your order and in the instance that the packaging appears to be in poor condition you do have the right to refuse your delivery. However if you wish to take delivery please mark this clearly on the delivery note.

Please note signing as unchecked does not alter or affect these terms as you are confirming the goods have been received in good condition.

How do I return items?

With our money back guarantee you can return any items to us within 14 days providing they have not been assembled where applicable. Further details are available in our terms and conditions. This does not affect your statutory rights. To avoid any difficulties, please check all items before signing for them from the courier upon delivery. Any damages must be reported within 7 days of delivery otherwise we will be unable to assist with arranging a replacement therefore we advise that you check your furniture within a week of having it delivered. For self-assembly items, please inspect all parts prior to assembly as we are unable to accept any assembled items to be returned.

What if my furniture is damaged?

If you have received your order and it has arrived damaged, get in touch within 7 days of delivery and we will arrange to replace the items free of charge. Outside of this period, you are covered by a 12 month manufacturers warranty and we can also arrange to exchange any damaged parts within this period free of charge.

If you have any further queries, please contact customer services at customer.services@furn-on.com