Frequently Asked Questions

I'm having trouble paying online. Are there alternative payment methods?

Yes, we’re here to help. If you're experiencing difficulties with online payment, please call us directly on 01207 505311. A member of our team will be happy to take your payment securely over the phone.

Is it safe to pay online with my credit card?

Absolutely. Our website is protected by a secure SSL certificate, ensuring all transactions are encrypted and safe. We do not store your card details, so your information remains private and protected.

Is PayPal a secure payment option?

Yes, PayPal is a leading global payment platform known for its high level of security. It uses industry-standard encryption and protection methods to ensure your financial information is kept safe. We’ve chosen PayPal to give you a trusted and secure payment experience.

Do I need a PayPal account to make a purchase?

Not at all. You can choose to pay either through your PayPal account or with most major credit and debit cards—no account required.

Do you offer a printed catalogue?

To help keep our prices competitive, we do not produce a printed catalogue. However, our full product range is available online and updated daily with the latest information and new arrivals.

Can I view the furniture in a showroom?

We are an online-only retailer and do not operate a physical showroom. However, each product on our website includes detailed descriptions and high-quality images that can be enlarged. If you need further details, feel free to call our customer service team on 01207 505311—we’re happy to help.

Do you offer trade or bulk discounts?

Yes, we offer discounts for larger orders. Please contact our sales team at customer.services@furn-on.com to discuss your requirements and we’ll be happy to assist.

Can you hold my order until I’m ready to receive it?

Of course! We understand that timing can be crucial, especially with home renovations and building projects. We’re happy to store your items in our warehouse free of charge and schedule delivery when it’s convenient for you.

How much does delivery cost?

Delivery is completely free on all orders—no hidden fees.

Where do you deliver?

We deliver across the UK mainland. For deliveries to Jersey, Guernsey, or Northern Ireland, please contact us in advance and we’ll be happy to check availability and discuss options.

When will my order be delivered?

Delivery lead times vary by product and are clearly listed on each item’s product page. Once your order is ready to be delivered, our team will contact you to arrange a convenient delivery date.

I’ve placed an order—when should I expect it?

While we can’t always provide an exact delivery date upfront, rest assured our team will be in touch before delivery to confirm the details. For any updates, feel free to contact us on 01207 505311.

What if I find the same item for less elsewhere?

If you find the exact same product at a lower price elsewhere (not including sale or promotional items), let us know. We’ll be happy to review the price and may be able to refund the difference.

What should I do if the packaging is damaged on delivery?

We recommend carefully inspecting the outer packaging when your order arrives and if there is visible damage, please accept the delivery and clearly note the damage on the delivery paperwork or driver’s handheld device.

Accepting the item allows us to resolve any issues quickly and ensures minimal disruption. Once noted, please contact our customer service team as soon as possible so we can arrange any necessary replacements or support.

Please note: signing as “unchecked” does not serve as a record of damage. Providing detailed notes is the best way to protect your claim and help us assist you efficiently.

How do I return an item?

You can return any item within 14 days of delivery, provided it has not been assembled. Please refer to our Terms & Conditions for full details. Note: we cannot accept returns of assembled items. To ensure a smooth return process, we recommend checking all items upon receipt and reporting any issues within 7 days of delivery.

What if my furniture arrives damaged?

If your item arrives damaged, please contact us within 7 days and we will arrange a replacement at no cost. Beyond this period, you’re covered by a 12-month manufacturer’s warranty, and we can help arrange for damaged parts to be replaced free of charge.