Terms of Sale

These Terms of Sale apply to purchases made via the website Furn-on.com ('we', 'us', 'our', or the 'Website').

1. Company Information

This Website is operated by: FURNON UK LTD

Registered in United Kingdom

Company registration number: 16990324

VAT number: 512 6247 16

Registered office: Unit A3, Gateway Tower, 32 Western Gateway, London, United Kingdom, E16 1YL

Email: [email protected]

Phone: +44 7458 029900

2. Application of Terms

These Terms apply to all contracts for the sale of goods concluded between you (the 'Customer') and us via the Website.

By placing an order, you agree to be bound by these Terms.

3. Product Information and Pricing

• All product descriptions, specifications and prices are displayed on the Website.
• Prices are shown in GBP (£) and include VAT at the applicable rate.
• Delivery charges are not included in the product price and will be clearly displayed during checkout.
• We make every effort to ensure that all information is accurate; however, errors may occur.

We reserve the right to correct pricing errors. If an error is identified after you place an order, we will contact you before processing it.

4. Placing an Order

To place an order:

• Add products to your shopping cart;
• Complete the checkout form with your details;
• Select delivery and payment method;
• Review your order before submission;
• Confirm the order by clicking the payment/confirmation button.

You will have the opportunity to identify and correct input errors before placing your order.

5. Formation of Contract

• Your order constitutes an offer to purchase goods.
• After placing an order, you will receive an acknowledgement email confirming receipt.
• A contract is formed only when we send you a dispatch confirmation email, or at the latest upon delivery of the goods.
• We reserve the right to refuse or cancel orders for any reason, including stock availability or pricing errors.

6. Payment

Payment methods are displayed at checkout.

Invoices and all billing documents are provided electronically to the email address supplied during checkout.

7. Delivery

• We deliver across Great Britain.
• Delivery costs and estimated delivery times are shown at checkout and on product pages.
• Delivery times are estimates and not guaranteed.

If delivery is delayed, we will notify you as soon as possible.

Risk in the goods passes to you upon delivery.

8. Right to Cancel

If you are a consumer, you have the legal right to cancel your order based on Consumer Contracts Regulations 2013.

Cancellation period:

• You have 14 days from the day you receive the goods to cancel your order.

How to cancel:

You must inform us of your decision to cancel by:

• Email: [email protected]

You may use a clear statement (e.g. email), but no specific form is required.

Returning goods:

• You must return the goods within 14 days of notifying us.
• We will arrange collection of the goods at no cost to you.

Refunds:

• We will refund all payments received, including standard delivery costs, within 5 working days of:
  • receiving the goods, or
  • receiving proof of return.

Refunds will be made using the same payment method used for the original transaction.

Deductions:

We may make a deduction for any loss in value resulting from unnecessary handling beyond what is required to inspect the goods.

9. Exceptions to the Right to Cancel

The right to cancel does not apply to:

• Goods made to the customer's specifications or clearly personalised;
• Sealed goods which are not suitable for return due to hygiene reasons once unsealed.

10. Additional 365-Day Return Policy (Goodwill Guarantee)

In addition to your statutory rights, we offer a 365-day return policy.

Conditions:

• Items must be in original packaging;
• Items must not be damaged due to misuse;
• Items must not be excessively used beyond normal inspection.

This policy does not affect your legal rights.

We will arrange collection of returned goods free of charge.

11. Faulty, Damaged or Incorrect Goods

Based on Consumer Rights Act 2015, you have statutory rights if goods are faulty, not as described, or not fit for purpose.

Your rights include:

• 30-day right to reject for a full refund;
• Right to repair or replacement;
• Right to a price reduction or final refund if repair/replacement fails.

To report an issue, contact:

[email protected]

We will respond within 1 working day.

12. Refunds

Refunds will be processed:

• Within 5 working days of receiving returned goods or proof of return;
• Using the original payment method.

13. Delivery Confirmation

To confirm successful delivery, we may take photographs of delivered goods at the delivery location.

• Photographs are taken based on our legitimate interest;
• We aim to avoid capturing personal data;
• If personal data is captured, it is not used beyond internal purposes;
• Photos are stored securely and retained for up to 3 years.

You have rights under the UK GDPR and Data Protection Act 2018, including the right to object.

Requests may be sent to: [email protected]

14. Customer Reviews

We display customer reviews to improve transparency.

Reviews may come from:

• Verified purchasers;
• Third-party platforms (e.g. Trustpilot, Google).

Some reviews may be highlighted or featured. Not all reviews may be displayed equally.

15. Marketing Communications

We will only send marketing communications if you have opted in.

You may unsubscribe at any time via:

• Email request; or
• Unsubscribe link in emails.

16. Personal Data

We process personal data in accordance with:

• UK GDPR
• Data Protection Act 2018

Your data is used only for:

• Order processing;
• Delivery;
• Customer service;
• Where applicable, marketing (with consent).

17. Governing Law

These Terms are governed by the laws of the United Kingdom.

Consumers retain the protection of mandatory laws in their country of residence.

18. Contact and Complaints

If you have a complaint, please contact us:

• Email: [email protected]

We will aim to resolve complaints promptly.