Frequently Asked Questions

You can place an order directly through our website. Alternatively, you're welcome to contact us by email at [email protected], by phone at +44 7458 029900, or by sending us a message on Facebook.

If emailing or messaging us, please let us know which furniture item(s) you'd like to purchase and include your phone number and we'll get in touch with you.

Orders are usually confirmed within one working day.

Yes, we can provide invoices for both individuals and businesses. If you're ordering on behalf of a company, please add business details to the respective VAT section at checkout.

To cancel an order, please contact us by emailing [email protected] or phoning us on +44 7458 029900.

We'll ask you to provide either your order number or the contact details you used when placing your order.

We're an online-only store only and do not have a physical shop or showroom.

If you'd like help choosing furniture or placing an order, feel free to contact us, we're happy to assist.

All orders across Great Britain are delivered free of charge. Please note that currently, we do not offer standard delivery to offshore islands or Northern Ireland. However, if you would like to arrange a shipment, please contact us for a custom quote.

Learn more.

Delivery times depend on the product(s) you've ordered. Estimated delivery times are listed in each product's description and are displayed in working days from the date your order is confirmed.

We value your time, so we aim to deliver your orders at a convenient time for you. Prior to your delivery, we will contact you to confirm the exact time of delivery.

Yes, prior to your delivery, we will contact you to confirm the exact time of delivery.

We aim to accommodate your preferred delivery times. Prior to the furniture delivery, we will reach out to you to arrange a specific delivery time.

A carry-in service is available and can be ordered at checkout. 

If your furniture is delayed, we'll inform you in advance using the contact details provided with your order. If you have questions, don't hesitate to email us at [email protected] or call +44 7458 029900.

Yes, you can track your order by entering your order number and the email address or phone number you placed your order with here.

You can pay online using mobile or card payments (Visa, Mastercard, Google Pay, Apple Pay, PayPal and Revolut Pay), with Klarna, or by bank transfer.

We typically process refund requests within one business day. However, it can take 5 to 10 business days for the funds to appear in your account. The exact timeline depends entirely on your bank service provider.

Our 'Price match guarantee' means if you find the same item at a lower price on another online shop operating in the mainland UK or Northern Ireland, we'll match the price and deliver your product for free.

More details can be found here.

In case you want to return your product, please contact us by email at [email protected] or call +44 7458 029900.

Full details about our returns process and terms can be found here.

If your item arrives with a fault or damage, please email [email protected] with clear photos or a video of the issue. Our warranty team will assess the situation and get in touch with you to offer a solution.

Yes. All our furniture comes with a 12-month warranty, unless a longer period is specified by the manufacturer. The warranty begins on the day your order is delivered.

Replacement parts under warranty usually take 10 to 20 working days, depending on the supplier.

If you're not 100% happy with your purchase, you can return it within 365 calendar days.

Returned items must be in their original packaging and unassembled. You'll find more information about returns here.

Most furniture arrives flat-packed for home assembly. Assembly instructions are included.

Screws and other fittings for mounting furniture to the wall are not included. Different wall types (e.g. plasterboard, brick, timber) require specific fixings and drilling depths. For your safety and the best results, please use wall fixings appropriate to your wall type and the weight of the furniture.

Available colours are listed for each product. If no options are shown, the item is only available in the colour displayed on the website.

We don't offer custom-made furniture, but we're happy to help you find the right item from our available product assortment.

We don't currently provide a measuring service. However, we're happy to help you choose kitchen cabinets based on standard dimensions.

Details about customisation are included in the description of each kitchen set. If available, you'll have the option to select and order individual cabinets from the same collection to create your own layout. If customisation isn't available, the set must be ordered as displayed on our website. If you're unsure, please get in touch with us at [email protected] or call us on +44 7458 029900.

The minimum order quantity for certain furniture items is determined by the manufacturer. Some manufacturers package their products in pairs or sets, meaning they are only available to purchase in even numbers.

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