Storage furniture
Living room sets
Chests of drawers
Bookcases
Sideboards
Wardrobes
TV stands
Wall shelves
Hallway sets
Bedside tables
Kitchen sets
Bathroom furniture
Office sets
Upholstered furniture
Sofas
Sofa beds
Upholstered furniture sets
Armchairs
U-shaped corner sofas
Upholstered benches
Ottomans
Recliners
All upholstered furniture
Tables and chairs
Tables
Coffee tables
Console tables
Office desks
Chairs
Bar stools
Beds
Beds
Double beds
Single beds
Bunk beds
Storage beds
Bed slats
Furniture sets
Children room sets
Living room sets
All furniture
All living room furniture
Sofa beds
Armchairs
Dressing tables
All bedroom furniture
Tables
All kitchen and dining furniture
All hallway furniture
All office furniture
Bathroom cabinets
All bathroom furniture
Beds
Wardrobes
Desks
All children's furniture
Returns information
For information concerning product return and warranty, please contact us by phone +44 7458 029900 or e-mail us at [email protected]. More information and additional conditions can be found in the text below.
You have the right to withdraw from the contract within 14 days of receiving goods.
Alternatively, you may notify us by email at [email protected] or at +44 7458 029900.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
The goods must be handed over to us no later than 14 days from the day on which you communicate your withdrawal from this contract to us.
While the goods are in your possession, you are responsible for taking reasonable and appropriate care of them. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments we've received from you, including the costs of delivery.
We will carry out the reimbursement no later than 14 days from the day on which we receive notice of your withdrawal from this contract. Reimbursement will be made to the original payment card or IBAN, unless otherwise agreed.
If you're not 100% satisfied with your product, you can return it within 365 calendar days for a full refund. We'll take care of the returned items – we'll pick them up for free within 5 working days unless agreed otherwise.
Conditions for eligibility
- To qualify for the 365-day money-back guarantee, the following conditions must be met:
- - The returned product must be in its original, pristine packaging. Note: For product inspection, you may remove the tapes used to seal the package.
- - The product that has been assembled or partially assembled cannot be returned.
- - The product must remain undamaged by the buyer.
- - The product must retain its original commercial appearance, including intact labels and undamaged protective film, and must remain fully functional. Note: This condition does not apply to returns of defective products.
- - The returned item must include all original components and accessories, as received.
- - Used products cannot be returned.
Note: Returns can only be collected from locations accessible by a cargo minibus.
Return process
To return the product(s) within 365 days of its delivery, please contact us at [email protected] or by phone at +44 7458 029900 and specify your order number. Alternatively, you can fill out the return form below.
Refunds
We will transfer the refunded amount to your bank account the day after the furniture is returned.
All furniture comes with a 12-month manufacturer's warranty. Warranty details are available in the product description, alongside other product specifications.
Before assembling the furniture, we recommend carefully inspecting all parts to ensure there are no visible defects. We also advise keeping the original packaging, as the product model information printed on the packaging may be required for warranty service.
- Warranty validity conditions:
- The 12-month manufacturer’s warranty is valid under the following conditions:
- - The furniture was assembled in accordance with the provided instructions.
- - The product has been used as intended and maintained according to the recommended care guidelines.
- - The warranty covers manufacturing defects and any damage caused during transit.
- - The warranty does not cover natural wear and tear of furniture components or upholstery fabrics.
- The buyer is not eligible for warranty coverage in these cases:
- - The furniture was damaged due to improper use or handling by the buyer.
- - Damage was caused by force majeure events (e.g. fire, flooding, natural disasters).
- - The furniture was altered or modified by the buyer in any way.
Warranty claim process:
If, after purchasing a product, you notice any quality defects, you have the right to request the correction of defects within 12 months from the date of delivery. We will either remove the defects, replace the item, or, if neither is possible, we will refund the amount paid.
If you notice any product defects during the warranty period, contact us by e-mail at [email protected] and attach a photo or other visual material (video) in which the mentioned defects are clearly visible.
We work with different suppliers, so the warranty service time is individual. Delivery of warranty parts usually takes 10-20 working days from the date the warranty is registered. It is important to note that the manufacturer's warranty does not apply to naturally worn parts of furniture or furniture fabric.
Return and warranty service form
- The personal data entered in the form must match the data of the person who placed the order.
Frequently asked questions
Returns and warranty
In case you want to return your product, please contact us by email at [email protected] or call +44 7458 029900.
Full details about our returns process and terms can be found here.
If your item arrives with a fault or damage, please email [email protected] with clear photos or a video of the issue. Our warranty team will assess the situation and get in touch with you to offer a solution.
Yes. All our furniture comes with a 12-month warranty, unless a longer period is specified by the manufacturer. The warranty begins on the day your order is delivered.
Replacement parts under warranty usually take 10 to 20 working days, depending on the supplier.
If you're not 100% happy with your purchase, you can return it within 365 calendar days.
Returned items must be in their original packaging and unassembled. You'll find more information about returns here.